1. Introduction

Kiisa Care (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (Kiisacare.com.au) or using our services, you agree to the terms outlined in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Personal details: name, date of birth, gender, address, phone number, email address.
  • Health information: medical history, disability details, care needs, and treatment preferences (with your consent).
  • NDIS-related information: NDIS number, funding details, and service agreements.
  • Payment details: billing information, invoices, and transaction history.
  • Website data: information automatically collected, such as IP address, browser type, and cookies.

3. How We Collect Your Information

We may collect your information through:

  • Direct communication (phone, email, website enquiry, or in person).
  • Completion of service agreements, forms, or feedback surveys.
  • Referrals from doctors, allied health professionals, or NDIS representatives (with your consent).
  • Our website and digital platforms.

4. How We Use Your Information

We use your personal information to:

  • Provide disability and community care services tailored to your needs.
  • Communicate with you regarding your care and support.
  • Manage NDIS plans, funding, and compliance.
  • Improve our services and website functionality.
  • Meet our legal and regulatory obligations.

5. Disclosure of Information

We will only share your personal information when necessary, including:

  • With NDIS, health professionals, or allied service providers (where relevant to your care).
  • With third-party providers who assist us with IT, administration, or compliance.
  • When required by law or to prevent a serious threat to health and safety.

We do not sell or rent personal information to third parties.

6. Data Storage and Security

We take all reasonable steps to protect your personal information against loss, misuse, unauthorised access, or disclosure. Measures include:

  • Secure electronic systems with restricted staff access.
  • Confidential handling of paper records.
  • Regular monitoring of data storage and security protocols.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. Requests can be made by contacting us directly.

8. Website Cookies & Tracking

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features may not function correctly.

9. Overseas Disclosure

We generally do not disclose personal information outside Australia. If necessary, we will take steps to ensure that overseas recipients comply with Australian privacy standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services indicates acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is managed, please contact us:

Kiisa Care
 Legal Entity: The Trustee for Kiisa Family Trust
 ABN: 58 326 976 312
 Phone: 1300 313 193
 Email: info@kiisacare.com.au